Cawstons | CRM | Data | Analytics - Zoho Implementation and Migration Services

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Convert more leads, engage with customers, and grow revenue with Cawstons

Experience the breadth and depth of the Zoho ecosystem, with professional services, infrastructure, support, and security. We help you streamline complex business processes, build strong relationships with your customers, and drive growth at scale.

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Zoho CRM consultations https://www.cawstons.co.uk/

How It Works

Begin a journey with us as we help identify your business objectives for a new CRM. These may include improving customer service, increasing sales efficiency, or enhancing the end to end business process. Let us understand these goals and we will guide you through our best practice CRM selection process.

1. Define Clear Objectives

Before implementation begins, we will establish clear goals and objectives for what you want the CRM to achieve. This may include improving customer service, increasing sales, or enhancing marketing campaigns.

2. Assemble an Implementation Team

Our team will work with key stakeholders from different departments such as project managers, sales, marketing, IT, and customer service. This team will oversee the implementation process and ensure that all perspectives are considered as part of the project.

3. Choose the Right CRM Solution

Based on your organisation's specific needs, we help you choose a CRM package that offers the required features and functionalities. We consider scalability, integration capabilities, and ease of use for the end user.

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Our Services

Discovery

Scoping a Customer Relationship Management (CRM) system is a critical process for any organization aiming to improve customer interactions and streamline business operations. This involves a thorough analysis of business requirements and customer needs to choose or design a CRM solution that aligns with the company's goals.

Implementation

Implementing a CRM system is a complex yet rewarding process that requires careful planning and execution to ensure a smooth transition and successful adoption.

A well-implemented CRM can lead to improved customer interactions, streamlined business processes and enhanced overall efficiency.

Training

Onsite or remote CRM training is a crucial part of ensuring the successful adoption and utilization of a CRM system within an organisation. Effective training empowers employees to leverage the full potential of the CRM, resulting in improved customer interactions, streamlined workflows, and enhanced business performance.

Data Preparation

Data preparation is a crucial step when implementing a Customer Relationship Management system. We are leaders in providing a full data import project for core CRM and finance modules. As part of the project we will cleanse your existing data and enhance data with valuable insights from our approved data sources.

Workflow

Automations are a set of tools and processes that streamline and enhance interactions with customers by automating repetitive and manual tasks.

Our automations are designed to improve efficiency, productivity, and the quality of customer service, allowing businesses to focus more on building strong relationships with customers.

All In Zoho One Apps

An all-in-one suite of business applications designed to help organisations manage various aspects of their operations efficiently and cohesively.

We support Zoho to integrate over 45 applications, offering a comprehensive solution for businesses of all sizes to streamline processes, enhance productivity, and improve customer relationships.

Marketing

Create responsive designs, customise messages, deliver emails to inboxes, trigger automated workflows, and connect with new customers - Zoho Campaigns provides the toolkit to meet your email marketing needs.

Let us connect you with your recipients through every email by using interactive elements like polls, surveys, attachments, GIFs, images, videos, and reply tracking.

Zoho Consultations

Hire our Business Analysts for CRM implementations who specialises in analysing business processes and customer data to help organisations optimize their CRM systems.

Our consultants work very closely with the companies to ensure their CRM solutions are aligned with the business goals and customer core requirements.